SAP Application Support
Functional analysis, prioritisation and incident follow-up to strengthen service continuity.
- —L1/L2 support
- —Incident and problem management
- —User and vendor coordination
- —Documentation and knowledge transfer
SAP Application Support & Operational Application Management
SAP support that keeps operations moving.
Independent capacity for teams that need incident resolution, integration coordination and stable application operations. Differentiated expertise in TMS4Hotels and Hospitality Technology, complemented by scoped SAP GTS L1/L2 experience.
Available full-time from September 2026 · Remote · UK and European engagements
- Experience at EY
- Projects for Radisson Hotel Group and BMW Group
- Working languages: English, Italian and Spanish
Available now
Clear, commercially usable support capacity
Application support and operational coordination within an agreed scope. Full SAP implementations and advanced architecture or development are not currently offered.
Operational Application Management
Day-to-day application support coordination within a defined scope, without claiming ownership of a full end-to-end AMS service.
- —Triage and follow-up
- —Priority and escalation management
- —Service transition
- —Operational reporting
SAP TMS4Hotels & Hospitality Technology
A differentiated vertical for hotel groups and partners operating reservation, distribution, PMS/CRS and payment ecosystems.
- —TMS4H / TMS4C
- —Opera, CRS/PMS and RMS
- —OTA, Brand Web and GDS
- —Digital payments and P1/P2 incidents
SAP GTS L1/L2 Support
Complementary enterprise application-support experience, deliberately limited to the level delivered.
- —Compliance and Customs
- —Trade Preference and master data
- —Feeder systems
- —IDoc monitoring and RFC troubleshooting
Experience
SAP support across hospitality and enterprise environments
Previous professional experience presented with conservative dates and scope.
03/2023–09/2025
EY · Radisson Hotel Group
Application Support / Global Payments workstream
Support across TMS4Hotels, hospitality integrations, digital payments and high-priority incidents.
09/2025–03/2026
EY · BMW Group
SAP GTS Consultant — L1/L2 support
GTS support in an S/4HANA/RISE environment: compliance, customs, master data, feeder systems, IDoc and RFC.
04/2026–08/2026
EY · Radisson Hotel Group
Application Support
A further stage in the hospitality application-support environment; the public scope is intentionally conservative.
Mc-Arena is an independent consultancy. The organisations named relate to prior professional experience and do not imply a current relationship or endorsement.
Credentials and direction
Certified foundation; advanced development is not yet a service
Certified
SAP BTP Solution Architect · SAP CAP Backend Developer · SAP Activate Project Manager
ABAP Cloud / BTP / CAP
ABAP Cloud is in training. BTP and CAP represent certifications and technical development, not advanced implementation or architecture delivery experience.
MC
About Mc-Arena
Manuel Contreras Cano
An independent consultancy combining hospitality operations experience with SAP application support. The focus is practical operational context, direct communication and a scope that is defensible from day one.
FAQ
Scope and engagement
What can clients engage today?+
SAP application support, operational application management within an agreed scope, hospitality integrations, TMS4Hotels, digital payments, service transition and scoped SAP GTS L1/L2 support.
Do you provide full implementations or advanced SAP development?+
Not currently. BTP and CAP are recent certifications and ABAP Cloud is in training; advanced development, architecture and implementation services are not being marketed yet.
Do you work with end clients and partners?+
Yes. Engagements can be direct with organisations or as specialist capacity for consulting firms and technology partners.
Which markets do you cover?+
Remote work in English, Italian and Spanish. English targets UK and European demand while recognising that European markets differ in language, terminology and buying intent.
Contact
Let’s discuss the specific requirement.
Share the applications involved, required support, urgency and target start date. You will receive an initial view of fit and scope.